Primal Health Coach
Sales Assessment Results

"I'm not sure if I really need a health coach right now."

That's not a problem, i'm not actually sure if I could even help you yet. I would need to know a bit more about what you're doing now, just to see if I can even help. What kinds of things have to tried to improve your health?

The response does well by acknowledging the prospect's uncertainty, which demonstrates active listening. Asking about their current health efforts shows a solution-focused approach and curiosity about the prospect's situation. However, the tone could be more confident and reassuring; saying 'I'm not actually sure if I could even help you' might inadvertently undermine your credibility. Instead, you could express that many clients initially felt unsure before realizing the value of coaching. Additionally, consider incorporating a closing technique that invites further engagement, such as suggesting a brief chat to discuss their goals and challenges. Overall, the response is on the right track but needs a bit more confidence and a collaborative tone.

"Your program seems too expensive compared to other options I've seen."

When you say too expensive, what exactly do you mean by that?

The response does a fair job of seeking clarification, which shows a willingness to understand the prospect's perspective. However, it lacks effectiveness in addressing the concern directly and doesn't attempt to demonstrate the unique value of your program compared to cheaper alternatives. It could have been more engaging by acknowledging the objection and then highlighting the benefits or results of your program, thus facilitating a more solution-focused dialogue. Additionally, it missed an opportunity to ask follow-up questions to explore the prospect's specific needs or budget concerns. Overall, while the question is a good start, it doesn't create a strong connection or reinforce the value of your offering. Tips for improvement: Acknowledge the concern about cost, explain the unique value your program provides, and ask questions that dig deeper into their needs or expectations. For example: "I understand that price is a concern for you. Our program includes personalized coaching and ongoing support, which many find leads to better long-term health outcomes. What specific aspects are you looking for in a program?"

"I've tried other health programs before and they didn't work for me."

ok and were you the only person it didn't work for or was there other people who did get results?

The response lacks effectiveness in addressing the concern. It comes off as dismissive and confrontational rather than empathetic. Instead of acknowledging the prospect's experience, it questions their statement without offering a solution or exploring their feelings about past programs. Clear communication is missing, and the tone is not appropriate for a coaching context, where support and understanding are crucial. There is no closing technique or further engagement to guide the conversation positively. Asking thoughtful questions to uncover the prospect's specific issues with previous programs would be beneficial. Overall, the response fails to demonstrate active listening or a collaborative approach.

"Do you have any evidence that your coaching actually leads to results?"

Yes, absolutely. Here is a link to my testimonial page and if it would help I could connect you to someone who worked with me and got results, but can I ask, what kind of results would you be looking for so I can connect you with the right kind of client.

The response effectively acknowledges the prospect's concern about evidence of results by providing a link to testimonials, which is a good start. It also shows a willingness to connect the prospect with a past client, demonstrating a solution-focused approach and an understanding of the importance of social proof. However, while the question about the specific results the prospect is looking for is a great way to engage, it could have been framed more directly to encourage a conversation. Overall, the tone is appropriate for the coaching industry, but the response could benefit from a more confident assertion of value before diving into questions. This would enhance the sense of collaboration and rapport. Score: 7/10 for being informative and engaging, but lacking a bit in assertiveness and clarity in value demonstration.

"I'm currently busy with work and family commitments, I can't commit to your program."

No worries, I completely understand. But can I ask, what would your family say if they knew you weren't making sure to take care of yourself?

The response acknowledges the prospect's busy schedule, which is a good start in showing understanding. However, it could be perceived as a bit confrontational or guilt-inducing by suggesting what the family would think. Instead, a more empathetic approach could have been taken, perhaps asking about their current health goals or how they currently manage their time. While there is an attempt to engage with a question, it doesn't effectively explore solutions or demonstrate value. A closing technique is missing, and there’s a lack of curiosity about their specific challenges. Overall, it feels more like an attempt to provoke thought rather than collaborate. Consider using a softer approach by asking how their commitments affect their health goals and suggesting flexible options that could fit into their busy life.

"How do I know that your coach will understand my unique health concerns?"

You won't know. But what happens if you keep kicking the can down the road another 6 months to a year? Where will you be then?

The response doesn't effectively address the prospect's concern about understanding their unique health issues. Instead of reassuring them about the coach's capability or providing insight into how their concerns will be handled, it shifts to a fear-based approach. While it’s essential to highlight the implications of inaction, it should be paired with empathy and a solution-oriented mindset. There’s no clear communication, and the tone could come off as dismissive rather than collaborative. Additionally, there are no questions asked to further explore the prospect's specific needs, nor is there an attempt to build rapport. Overall, the response lacks clarity and fails to demonstrate value, leading to a missed opportunity for connection. A better approach would have included acknowledging their concern, explaining how the coach tailors their approach, and inviting dialogue about the prospect's specific health challenges.

"What happens if I don't see any results after joining?"

Then let me know, and I will refund you. We have a 30 day refund and As long as you can show you have been doing the work we will give you your money back

The response effectively addresses the concern about results by offering a refund policy, which can provide reassurance. However, it could be improved by showing empathy and acknowledging the customer's concern with a more conversational tone. Additionally, the salesperson could have explored the prospect's specific goals or past experiences to show active listening and curiosity, which would help build rapport. A stronger closing technique could have included a question to invite the prospect to share their thoughts or concerns. Overall, the response lacks depth in exploring value and engaging the prospect in a more collaborative manner.

"I can find free resources online, why should I pay for your service?"

You're not paying for information you are paying for implementation. When you pay to work with us you get a mapped out blueprint you can follow step by step made by someone who has already walked the path. yeah, you can get results from the free stuff but I guess that depends on if you want a map or if you want to try to put the puzzle together yourself.

The response effectively addresses the concern by emphasizing the value of implementation over mere information. The analogy of a map versus a puzzle is a strong visual that illustrates the benefit of structured guidance. However, the tone could be softened slightly to avoid coming off as dismissive of the free resources. It would be beneficial to include a closing technique, such as inviting the prospect to discuss their specific goals or challenges, which would show curiosity and foster a collaborative approach. Overall, the response shows understanding of the prospect's perspective but lacks a touch of empathy. Additionally, exploring the value of personalized support and accountability could enhance the response further.

"Your coaching program seems too intense for my current lifestyle."

What was it about the program that you feel like is too intense for your lifestyle?

The response effectively acknowledges the prospect's concern by asking a clarifying question. This shows curiosity and a desire to understand the prospect's perspective better. However, it lacks a direct attempt to address the objection or provide reassurance that the program can be tailored to fit their lifestyle. Additionally, it misses an opportunity to explore the value of the coaching program and how it can align with their current lifestyle, which is critical in a health coaching context. Incorporating a more solution-oriented approach and a closing technique could enhance the response significantly. Overall, the response is a good start but needs more depth in addressing the concern and demonstrating value.

"I need to discuss this with my partner before making a commitment."

That's not a problem. Would you say your partner is supportive about making sure you're in a clean bill of health?

The response addresses the objection by acknowledging the need for discussion with the partner, which is a good first step. However, it lacks depth in exploring the partner's objections or concerns, which could help in handling this situation more effectively. The question posed is somewhat leading and may come off as presumptive rather than genuinely curious. A more effective approach would involve asking open-ended questions that invite dialogue about what specific concerns the partner might have. Additionally, the tone is neutral but could be slightly warmer to build rapport. Overall, while it shows some understanding of the prospect's situation, it falls short in engaging collaboratively and demonstrating value, leading to a missed opportunity for further discovery. Score: 4