Real Estate
Sales Assessment Results by Icheke Chidera Samuel
37
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let’s cut to the chase: your performance on this test was below average and doesn’t meet the standards we need in sales. An average score of 3.7 reflects a significant gap in your ability to communicate effectively with prospects. You're struggling to provide clear, specific, and compelling responses that address customer concerns—a fundamental skill in sales. I see some potential in your attempts to engage with the prospect's needs, but vague language and grammatical errors are undermining your credibility. You're missing the mark when it comes to providing concrete evidence or data to support your claims, which is crucial in building trust. To turn this around, I recommend you focus on honing your skills in Value Selling and the AIDA Model. These techniques will help you clearly articulate the value of your offerings and guide prospects through the buying process more effectively. Remember, clarity and specificity are your best friends in sales. A memorable takeaway from this experience: every word counts. Make each response a chance to showcase your knowledge and professionalism. You can, and must, do better.
Question Breakdown
1.
1
/ 10Question:
"I'm concerned about the long-term market trends; how do I know this investment won't lose value?"
Answer:
The investment in question have been carefully reviewed and the team members have run series of back testing to check the previous incidents and periods the investment should kick in profit and the tight time frame is this
Feedback:
The response lacks clarity and does not directly address the prospect's concerns about long-term market trends and potential value loss. It uses vague language like "carefully reviewed" and "series of back testing" without offering specific data or insights. Additionally, the mention of a "tight time frame" is unclear and does not add value to the response. It's essential to clearly communicate market trends, provide relevant statistics or case studies, and reassure the prospect with concrete evidence of stability or growth in their investment area. Overall, this response does not effectively engage or reassure the prospect.
2.
2
/ 10Question:
"What if I find a better property at a lower price after I commit to this one?"
Answer:
Our agency stands as the best in delivering good property and we are in the market conditions with 30 other real estate companies to delever and put price on properties as well as put in best value for them.
We dont over charge on properties and we also dont are in alignment with property agency to give out the best price offer for the property
Feedback:
The response fails to directly address the prospect's concern about potentially finding a better property after committing to the current one. While it mentions that your agency delivers good property and offers competitive pricing, it lacks specific reassurance or data to alleviate the prospect's fears. There is also grammatical confusion, such as "we also dont are in alignment," which detracts from professionalism. A more effective approach would be to acknowledge the concern, provide insights into market trends, and perhaps suggest options for flexibility in the commitment process—this could build trust and rapport with the prospect.
3.
5
/ 10Question:
"Can you guarantee the quality of the neighborhood will remain stable over time?"
Answer:
I can guarantee that the quality of the neighborhood will remain stable because there are top security measures put in place to make sure that the residents are safe at all time and there are also close police stations that are a call away and a hospital that can easily be reached incase of an emergency
Feedback:
The response addresses the concern about neighborhood stability by mentioning security measures and the proximity of emergency services, which are positive points. However, it lacks depth and specific data that could further reassure the prospect. For instance, citing crime rates, community programs, or property value trends over time could strengthen the argument. Additionally, the phrasing could be more polished; terms like "at all time" should be corrected for grammatical accuracy. Overall, while the response acknowledges the concern, it lacks comprehensive evidence to fully convince the prospect of stability in the neighborhood.
4.
4
/ 10Question:
"I'm worried about the upfront costs; are there hidden fees that I might not be aware of?"
Answer:
There are no hidden fees everything you need to know about the cost of the property as well as the upfront payment and subsequent payment are listed in document and if you please you can have the document taken to your lawyer to guarantee your safety of the property
Feedback:
The response addresses the concern about hidden fees by stating that there are none and mentioning that all costs are documented. However, it lacks clarity and could be more organized for better understanding. Phrasing like "if you please you can have the document taken to your lawyer" is awkward and may not convey professionalism. It would be beneficial to provide a clear summary of the costs upfront and invite the prospect to ask any specific questions they may have. This approach would demonstrate active listening and a willingness to ensure transparency. Overall, while the intention is good, the execution could be improved for better effectiveness.
5.
5
/ 10Question:
"How long will it really take for me to see a return on this investment?"
Answer:
According to the market trend on the property around the area you are certain to get a return of investment in 6 years.
Around the area which you have aquired the property certain facilities and movement have started taking place such as building of new roads an urban market, schools etc this facilities helps the community see lots of development as well as improve the beterment of the people leaving around such areas the more the location improves the more the property increases in value.
In other words due to the current pricing on the property 6 years at most but due to the development going on around the area the time frame above could be lesser
Feedback:
The response provides a timeframe of six years for a return on investment, which is a start, but could benefit from more specificity and data. Mentioning market trends and developments in the area is good, but the explanation lacks clarity and coherence. For example, phrases like "the betterment of the people leaving around such areas" could be more articulate. It would also help to include concrete examples or statistics that illustrate potential appreciation in property value to enhance credibility. Additionally, a more engaging tone and invitation for further questions could better address the prospect's concerns and build rapport. Overall, while it touches on the key factors, the execution and clarity need improvement.
6.
4
/ 10Question:
"What support can I expect post-purchase, especially if issues arise after closing?"
Answer:
Contacting us in regard of any issues arising on the property is stated in the document giving also we help solve issues regarding the any situation you find or are not conversant with on the property for clarity as well as solutions.
If you have any questions or if my answers are not satisfying I could break it down or help you with direct line to communicate with the manager for more clarity
Feedback:
The response attempts to address the prospect's concern about post-purchase support by mentioning that issues are documented and that assistance will be available. However, it lacks clarity and structure, making it difficult for the prospect to grasp the key points. The phrase "we help solve issues regarding the any situation you find" is awkward and can be streamlined for professionalism. Instead, consider explicitly outlining the available support channels, such as a dedicated contact person, customer service availability, or specific resources offered after closing. This would enhance the prospect's confidence in your agency’s commitment to providing ongoing support. Additionally, inviting questions is a good practice, but it could be more effectively framed to encourage dialogue. Overall, while there are positive elements of reassurance in your response, clarity and specificity need improvement.
7.
3
/ 10Question:
"I need to make a decision quickly, but I'm not sure if I’m ready to commit yet—can we revisit this later?"
Answer:
Yes sure that would be okay but I must say the offer we present to you is a amazing one plus everything you need to know about the investment has been fully addressed as well as when you will be getting your return of investment it would interest you to know that there are individuals who are also intrested in this investment and would take it on the go I would suggest you take it now and if there is a unclarity in the information you I have mentioned please let me address your questions
Feedback:
The response acknowledges the prospect's need for time, but it lacks a strong engagement strategy to address their hesitation. Instead of immediately suggesting urgency, consider exploring their concerns more deeply to understand why they feel unready to commit. Phrases like "a amazing one" and "intrested" detract from professionalism and clarity. Additionally, the message could benefit from outlining the benefits of acting sooner while still respecting their need for time, possibly by offering to schedule a follow-up discussion. Overall, while the intent is to encourage action, the execution is muddled, and it does not effectively address the prospect's uncertainty.
Improving clarity and professionalism in communication would significantly enhance the effectiveness of the response.
8.
4
/ 10Question:
"How will this property align with my long-term business goals and operational needs?"
Answer:
This property is an investment and like goal of an investment it's to provide you with more return of an investment. In line with what your long term business goals accuiring a property help build a foundation for long term investment that can be beneficial in time of retirement as well as other factors such as early leave. Also the returns from your property could be very beneficial putting new ideas in your business to reality it helps reduce the large expenses because your property covers most or all the expenses that might arise.
Also as the years go by the property appreciates in value for instance you might chose to sell the value would be more greater than what you bought it
Feedback:
The response attempts to link the property to the prospect's long-term business goals, which is a good start. However, it lacks clarity and coherence, making it difficult to follow the main points. Phrasing such as "it's to provide you with more return of an investment" is vague and could be more precise. Additionally, the explanation about how the property can help reduce expenses and support new business ideas is somewhat disjointed and could be better organized to create a more compelling narrative. Including specific examples or data about appreciation rates or successful case studies could enhance credibility. Overall, while the intention is positive, the execution needs refinement for effectiveness.
9.
5
/ 10Question:
"If my team isn't on board with this decision, it could create internal issues—how do we handle that?"
Answer:
I would like a meeting with the full team to address any questions they might have or regarding any information that are not clare on that might affect their decision making on the property that way I understand their perspective and sort out ways to make sure they understand the value of what they are getting from the investment
Feedback:
The response acknowledges the prospect's concern about team alignment, which is a positive start. However, it lacks clarity and contains grammatical errors, such as "are not clare," which diminishes professionalism. While suggesting a meeting is a proactive approach, it would be more effective to outline specific strategies to facilitate team buy-in, such as addressing potential objections or providing educational resources. Including a follow-up plan after the meeting to ensure continued communication could strengthen the response. Overall, while the intention is good, the execution needs to be clearer and more structured to effectively address the concern.
10.
4
/ 10Question:
"I've heard mixed reviews about the building's management; how can I be sure they'll provide the support I need?"
Answer:
We have a customer service that will help make sure that the building management provides all the support that have been listed to you in the document and we will also provide you with a follow up line that help you communicate with us in need of support or any assistance
Feedback:
The response attempts to reassure the prospect about building management by mentioning customer service support, which is a positive aspect. However, it lacks specificity regarding the management’s track record or how issues have been handled in the past. Additionally, the phrasing contains grammatical errors, such as "that have been listed to you in the document," which can confuse the prospect. It would be beneficial to provide concrete examples of how management has successfully assisted residents or testimonials from current tenants to build trust. Moreover, offering a clear communication channel is a good start, but expanding on how quickly and effectively issues are addressed would strengthen the response. Overall, while there are some positive elements, the lack of clarity and concrete evidence detracts from the effectiveness of the message.