MTN fibre
Sales Assessment Results by Muhammad Abdullahi Baba
27
Needs Improvement
10 questions
Maximum score: 100
Completed in
It's time for a reality check. Your performance on this test shows a serious lack of depth in understanding what prospects need. You’re skating on the surface, throwing around phrases like 'good service' and 'affordable packages' without backing them up with the hard-hitting evidence and specific examples that would make a prospect take notice. You need to dig deeper—highlight specific benefits and ROI, and differentiate MTN fibre with real-world comparisons that prove its value.
You consistently overlook crucial aspects of the sales conversation, like engaging the prospect with thoughtful questions about their current situation and concerns. This is a major missed opportunity to show that you’re not just selling a product; you’re offering a solution tailored to their needs.
To turn this around, focus your efforts on mastering the consultative selling techniques. Get comfortable asking probing questions that uncover pain points and demonstrate active listening. Also, consider practicing the AIDA model—grab their attention, spark interest, create desire, and lead them to action with compelling narratives and metrics.
Here's your coaching moment: remember that sales isn’t just about what you say; it’s about how you make the prospect feel understood and valued. Step up your game, and start using specific examples that resonate with them, coupled with engaging questions that invite collaboration. It’s time to elevate your approach and become the salesperson who not only sells but also builds trust and relationships.
Question Breakdown
1.
2
/ 10Question:
"Our current vendor has been with us for years; why should we consider switching now?"
Answer:
We bring broader services and have good customer relations
Feedback:
Your response lacks depth and fails to directly address the prospect's loyalty to their current vendor. Simply stating that you offer broader services and good customer relations is insufficient without specific examples or details that illustrate the value of switching. You should consider exploring the prospect's current satisfaction levels and identifying potential gaps in their current vendor's service. A more effective approach would involve comparing specific benefits of MTN fibre against their existing arrangement, demonstrating why a switch is advantageous.
Additionally, incorporating a question to engage the prospect about their current experience would show active listening and curiosity, making your response more collaborative.
2.
3
/ 10Question:
"I'm concerned about the potential integration challenges with our existing systems if we choose MTN fibre."
Answer:
Mtn service has been the best network provider for years and it is known for good service provision,our services keeps getting better and can only bring you the best
Feedback:
Your response does not directly address the prospect's specific concern about integration challenges. While mentioning MTN's reputation for good service is positive, it doesn't alleviate the prospect's fears about potential technical hurdles they may face. To improve, you should acknowledge their concern and provide reassurance by discussing how MTN fibre integrates with existing systems, perhaps by sharing examples or offering support during the transition process. Engaging the prospect with a question about their current systems could also demonstrate your understanding and willingness to assist.
3.
4
/ 10Question:
"How do we justify the investment in MTN fibre given our tight budget for this fiscal year?"
Answer:
We have affordable packages to meet your budget demands
Feedback:
Your response addresses the budget concern but is too simplistic and lacks depth. Simply stating that you have affordable packages does not justify the value of investing in MTN fibre. To strengthen your response, you should elaborate on how the investment can lead to cost savings or improved efficiency in the long run, perhaps by sharing case studies or examples of ROI from other customers. Additionally, asking a question about their budget constraints or current expenditures could engage the prospect and demonstrate your consultative approach, allowing you to tailor the solution further to their needs.
4.
3
/ 10Question:
"Can MTN fibre really deliver the reliability and support we need over other alternatives in the market?"
Answer:
Yes, MTN will offer you better services, better customer services and the best satisfaction you desire
Feedback:
Your response is overly simplistic and fails to provide specific evidence or examples to substantiate your claims about reliability and support. While stating that MTN will offer better services is a positive message, it lacks the details that would help the prospect feel confident in their decision. Consider sharing metrics, case studies, or testimonials that highlight MTN's reliability and customer support in comparison to alternatives in the market. Additionally, engaging the prospect with questions about their specific reliability needs could initiate a more fruitful discussion and demonstrate active listening.
5.
4
/ 10Question:
"With so many innovative solutions out there, what makes MTN fibre stand out to meet our future needs?"
Answer:
Reliability, consistency, speed, unlimited and free Installation for better and easy services
Feedback:
Your response lists positive attributes of MTN fibre, but it lacks depth and fails to directly address the prospect's question about differentiation from competitors. Simply stating reliability, consistency, speed, and free installation is not enough to illustrate why MTN fibre is a better choice compared to other innovative solutions. To enhance your response, consider providing specific examples or case studies that showcase MTN fibre's unique advantages in these areas. Additionally, engaging the prospect by asking about their specific future needs or challenges can create a more collaborative dialogue and demonstrate your understanding of their situation.
6.
0
/ 10Question:
"I have reservations about the ROI; can you provide specific examples of how other companies have benefited?"
Answer:
Urband trend, hypermedia system
Feedback:
Your response is vague and uninformative, failing to address the prospect's request for specific examples of ROI. "Urband trend, hypermedia system" does not provide any clarity or context for how other companies have benefited. To improve, you should share concrete case studies or statistics that illustrate successful implementations and the resulting ROI from switching to MTN fibre. Providing relatable examples and perhaps asking the prospect about their current pain points could foster a more constructive dialogue.
Engaging the prospect with questions about their specific needs or current systems could help you better tailor your response and demonstrate a consultative approach.
7.
3
/ 10Question:
"What guarantees do you have in place to address any downtime or service disruptions with MTN fibre?"
Answer:
Immediately customer response, good backup that can serve until service is restored
Feedback:
Your response is quite vague and does not provide sufficient detail regarding the guarantees on downtime or service disruptions with MTN fibre. While mentioning a customer response and backup service is a start, you need to be more specific about what guarantees are in place, such as SLAs (Service Level Agreements), response times, or compensation for downtime. Consider explaining how MTN fibre ensures reliability and continuity for its customers and include any relevant metrics or case studies to strengthen your response. Asking the prospect about their specific concerns or experiences with downtime could also lead to a more engaging conversation.
8.
4
/ 10Question:
"We’re currently evaluating several options; what makes MTN fibre a better choice compared to the competition?"
Answer:
It is unlimited, consistent irrespective of weather, affordable, and fast compared to other company product who are imitating mtn products
Feedback:
Your response highlights some positive attributes of MTN fibre, such as being unlimited, consistent, affordable, and fast. However, it lacks specific differentiation from competitors, which is crucial in addressing the prospect's question meaningfully. Simply stating that other companies are imitating MTN products does not provide solid evidence or examples to substantiate your claims. To improve, consider incorporating specific metrics, case studies, or unique features that set MTN fibre apart. Additionally, asking the prospect about the specific criteria they are evaluating could further personalize your response and demonstrate a consultative approach.
9.
2
/ 10Question:
"Our team's bandwidth is limited right now; how much effort will it take to implement MTN fibre effectively?"
Answer:
You can subscribe to a much bigger plan to enjoy bigger and more convenient browsing speed and services
Feedback:
Your response does not adequately address the prospect's concern about the effort required to implement MTN fibre. While mentioning a bigger plan implies better speed and services, it fails to address the actual implementation process and the resources involved. To improve, you should clarify the steps for implementation, provide any necessary support or resources MTN offers to ease the transition, and address how it can be a low-effort process despite the current bandwidth limitations. Engaging the prospect with questions about their specific limitations could also demonstrate your understanding and willingness to assist.
10.
2
/ 10Question:
"Given the current economic climate, how can we be sure this investment won't become a financial burden?"
Answer:
It is an investment mainly built on profit base which is reliable and can only be profitable
Feedback:
Your response is vague and fails to address the prospect's concern about the potential financial burden of the investment. Simply stating that it is built on a "profit base" does not provide specific evidence or assurance regarding ROI or cost-effectiveness. To improve, you should elaborate on how MTN fibre can lead to savings, increased efficiency, or enhanced revenue capabilities. Incorporating examples or case studies of other companies that have successfully navigated economic challenges after investing in MTN fibre could strengthen your position. Additionally, asking the prospect about their specific financial concerns would demonstrate active listening and allow you to tailor your response more effectively.