Telemarketer for Real Estate
Sales Assessment Results by Esther
44
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let’s be real, your performance is sitting pretty low at an average score of 4.4, and it shows. You’ve got some good instincts—like trying to gather budget info and acknowledging concerns, but your execution is missing the mark. Your responses often lack depth and empathy, leaving prospects feeling unheard and hesitant. Just listing features isn’t enough; you need to highlight your unique value proposition and connect on a human level. It’s not just about what you sell, it’s about how you make the prospect feel.
You should dive deep into consultative selling techniques. It’s all about acting as a consultant and truly understanding your prospects' needs. Also, work on your objection handling techniques; you need to address concerns with empathy and actionable solutions.
Take this coaching moment to heart: every interaction is a chance to build trust and rapport. Don’t just sell the product; sell the experience and the reassurance that you understand their challenges. You have the potential to improve, but you need to turn that potential into action. Let's get to work!
Question Breakdown
1.
2
/ 10Question:
"I appreciate your offer, but I've seen similar properties at lower prices; what makes yours stand out?"
Answer:
Okay. Ours is close to the international Airport, our location is very accessible , our facilities are top notch and security A- class
Feedback:
The response lacks depth in addressing the prospect's concern about price. Simply listing features does not differentiate your offering effectively. You should delve into the unique value proposition and benefits that justify the higher price, such as potential ROI or exclusive amenities. Additionally, it would be beneficial to ask follow-up questions to better understand the prospect's priorities and concerns. This would demonstrate active listening and a solution-focused approach.
2.
4
/ 10Question:
"Our budget is tight this quarter, and I'm not sure we can justify this expense right now."
Answer:
May I know your budget Ballpark so I we can work around it to get your desired property
Feedback:
The response attempts to gather information about the prospect's budget, which is a good step toward understanding their limitations. However, it lacks empathy and fails to address the prospect's concern about justifying the expense. Instead of immediately asking for a budget, it would be more effective to acknowledge their situation and provide insights on how investing now could yield future savings or benefits. Consider discussing potential financing options or value propositions that could make the expense more justifiable. This approach would demonstrate active listening and a solution-focused mindset.
3.
4
/ 10Question:
"We're currently bound to a contract with another provider; how would this affect our transition?"
Answer:
May I know when this contract will end? And also we have a flexible payment plan which I believe would not affect our transaction
Feedback:
The response attempts to gather important information about the existing contract, which is a good start. However, it lacks empathy and fails to address the potential concerns the prospect might have about transitioning from their current provider. Instead of solely asking about the contract's end date, it would be more effective to first acknowledge the prospect's situation and express understanding of the challenges involved in switching providers. Additionally, elaborating on how the flexible payment plan specifically eases the transition process would demonstrate a deeper understanding of their needs and concerns. Consider including more about how you can ensure a smooth transition and the support you'll provide during this period.
4.
3
/ 10Question:
"What guarantees can you provide regarding the return on investment for this property in such a volatile market?"
Answer:
I can’t provide any Guarantees about return of investment for any property Real estate are influenced by many external factors that no one can control.
1. Risk Assessment
2.evidence based projections
3. Mitigating strategies
And so on
Feedback:
The response lacks a supportive tone and fails to directly address the prospect's concerns about guarantees. While it’s reasonable to acknowledge the unpredictability of real estate, it’s important to provide a more solution-oriented reply. Discussing ways to assess risk and provide evidence-based projections is a good start, but you need to illustrate how these strategies can help mitigate risks and enhance the likelihood of a positive return. Engaging the prospect with questions about their specific investment goals could also demonstrate active listening and a tailored approach. Overall, the response could be more empathetic and focused on the prospect's needs for reassurance in a volatile market.
5.
6
/ 10Question:
"This project is not prioritized at the moment; can you give me a compelling reason to move forward now?"
Answer:
Delaying this project may cost significantly more than executing it now . Not because of the project itself but because of the opportunity cost you lose every month of inaction.
1.Early mover captures advantages that late adopters can’t
2.cost of delay often exceeds the cost of execution
3.progress now creates options later
Feedback:
The response effectively highlights the consequences of delaying the project, emphasizing the opportunity cost and potential advantages of acting now. However, it could benefit from a more empathetic approach, acknowledging the prospect's current priorities. While the points about early movers and costs are valid, engaging the prospect with questions about their specific situation or needs could build rapport and demonstrate active listening. Consider framing your points in a way that addresses their concerns directly and invites further discussion.
6.
7
/ 10Question:
"We have multiple stakeholders involved, and I'm concerned about getting everyone on board with this decision."
Answer:
It is completely valid to be concerned when multiple stakeholders are involved, alignment can make or break a decision Here is a clear strategic way to address that concern and move the group towards consensus.
1. Show how the project advances their priorities and not just the company’s
2. Use data to create a shared reality
3. Offer a low - risk incremental path forward
Feedback:
The response acknowledges the concern of multiple stakeholders, which is a good start. It effectively outlines a structured approach to gaining alignment, which demonstrates a strategic mindset. However, it could benefit from more empathetic language to show understanding of the challenges the prospect faces. Additionally, engaging the prospect with specific questions about their stakeholders' priorities or concerns could enhance rapport and invite collaboration. Overall, while the approach is clear, deeper engagement and empathy would strengthen the response.
7.
8
/ 10Question:
"I’m worried that the integration process could disrupt our current workflow; how do you address that?"
Answer:
That’s a very common and legitimate concern. The fear of disrupting an already functioning workflow is the biggest to moving forward. Here are some clear credible ways;
1. Run the new system in parallel between switching over.
2. Provide training and support to reduce resistance
3. Assign a dedicated implementation team
Feedback:
This response effectively acknowledges the prospect's concern about potential disruptions to their workflow, which is a positive start. By admitting that their concern is common and legitimate, you demonstrate empathy. Additionally, listing actionable solutions such as running the new system in parallel, providing training, and assigning a dedicated implementation team offers a clear plan to mitigate their worries. However, it could be enhanced by including a question to further engage the prospect, such as asking about their specific workflow challenges or any past experiences with integration. This would help build rapport and demonstrate active listening.
8.
5
/ 10Question:
"The market trends seem uncertain right now; how does your offering align with future developments?"
Answer:
1. Its built for adaptability not fixed assumptions.
2. It supports both upside opportunities and downsides protection
3. It aligns with long term structural trends not short term noise
Feedback:
The response attempts to address the concern about market uncertainty by highlighting adaptability and potential for both upside and downside protection. However, it is somewhat vague and lacks specific examples that demonstrate how your offering aligns with future developments in the real estate market. It would be more effective to provide concrete data or case studies that illustrate how similar offerings have successfully navigated market fluctuations. Additionally, the tone could be more engaging and empathetic, inviting the prospect to share their specific concerns or insights regarding market trends. Overall, while the points raised are valid, enhancing clarity and establishing a connection would improve the response.
9.
3
/ 10Question:
"I have some reservations about the support available after the purchase; how responsive is your team?"
Answer:
We are 100% active. Our follow up’s are strong and really effective
Feedback:
The response lacks detail and does not adequately address the prospect's specific concerns about support after the purchase. While stating that you are '100% active' and that follow-ups are 'strong and really effective' implies responsiveness, it does not provide concrete examples or evidence to reassure the prospect. Including specifics, such as response times, types of support available, or customer testimonials, could enhance credibility and address their reservations more effectively. Additionally, engaging the prospect with a question about their specific support needs could demonstrate active listening and a customer-focused approach.
10.
2
/ 10Question:
"Given the current economic climate, why should we take the risk of making a new investment like this?"
Answer:
The return of investment is high
Feedback:
The response is overly simplistic and lacks depth in addressing the prospect's significant concern about the risks associated with new investments in the current economic climate. While mentioning a high return on investment is a positive point, it fails to provide any supporting details or context to alleviate the prospect's fears. A more effective approach would be to discuss how current market trends indicate potential growth, share case studies or data that back up the claim of high ROI, and address the specific risks the prospect might be worried about. Additionally, engaging with questions about their concerns could demonstrate active listening and a collaborative approach.