Food truck
Sales Assessment Results by Brit Evans
37
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's cut to the chase: your performance in this test is underwhelming. An average score of 3.7 shows that you're clearly struggling to connect with prospects and address their concerns effectively. The feedback points out a consistent pattern of vague responses lacking depth, empathy, and active listening. You're missing crucial opportunities to build trust and showcase your solutions.
Your strongest demonstrated technique seems to be the acknowledgment of concerns, but that's just the tip of the iceberg. To really elevate your game, dive deeper into solution-oriented approaches like Solution Selling and Consultative Selling. These will help you tailor your responses to your prospects' specific needs and foster stronger relationships.
Remember, every interaction is a chance to engage and build rapport. Take this coaching moment to heart: your prospects want to feel heard and understood. Ask questions, dig deeper into their pain points, and provide detailed, specific solutions that resonate with their needs. If you can shift your focus from surface-level responses to a more consultative approach, you'll see a significant improvement in your sales effectiveness.
Question Breakdown
1.
2
/ 10Question:
"I'm worried about the overall cost of ownership for a new food truck, including maintenance and fuel efficiency."
Answer:
Your ROI can be quick if you have the right menu items and purchase the right setup you your menu
Feedback:
The response fails to address the prospect's concern about overall ownership costs, including maintenance and fuel efficiency. It lacks detail and does not explore the implications or provide a comprehensive solution to alleviate their worries. Additionally, it does not ask any follow-up questions to engage the prospect or demonstrate active listening. To improve, you should provide specific examples or data related to maintenance costs and fuel efficiency to build trust and confidence in your offering.
2.
4
/ 10Question:
"What if this model doesn't integrate well with my current kitchen equipment?"
Answer:
We have universal mounting options to allow for any device you’d like to install
Feedback:
The response addresses the concern about integration with kitchen equipment but lacks depth and specificity. It does not explore the implications of potential integration issues or ask follow-up questions to understand the prospect's current setup better. To improve, you could provide examples of compatible equipment, reassurances regarding ease of installation, or discuss any customer success stories related to integration. This would demonstrate active listening and enhance your solution-focused approach.
3.
4
/ 10Question:
"I've heard mixed reviews about the reliability of this brand; how would you address that?"
Answer:
We back our trucks with equipment that has warranties in food trucks
Feedback:
The response indicates a warranty backing, which is a positive aspect, but it fails to directly address the concern about mixed reviews regarding brand reliability. It lacks depth and does not provide context or examples of the warranty's coverage or how it reflects on the brand's reliability. Additionally, it would be beneficial to acknowledge the prospect's concern by empathizing with their hesitation and offering to share customer testimonials or data reflecting the positive experiences of other clients. This approach would demonstrate active listening, build trust, and help alleviate their worries more effectively.
4.
5
/ 10Question:
"Can you provide evidence that your food truck meets the latest health and safety regulations?"
Answer:
All of our trucks are guaranteed to pass all inspections
Feedback:
The response indicates a positive assurance that the trucks pass inspections, which addresses the prospect's concern; however, it lacks specific evidence or detail. To improve, you could mention certifications, provide information on inspection processes, or reference any relevant compliance standards that the trucks meet. Additionally, sharing success stories from health inspections or customer testimonials would strengthen your credibility and alleviate the prospect's worries more effectively. Asking follow-up questions to understand their specific regulatory requirements could also demonstrate active listening and a consultative approach.
5.
3
/ 10Question:
"I need to know how your vehicle's size and layout can accommodate my current menu offerings without compromising quality."
Answer:
We build to suit your menu
Feedback:
This response is quite vague and doesn't provide specific information about how the vehicle's size and layout can accommodate the current menu offerings. While saying "We build to suit your menu" suggests customization, it lacks detail regarding the flexibility of the design, examples of past adaptations, or any specifications about dimensions or layout possibilities. To improve, you could discuss how you assess menu requirements during the design process, ask clarifying questions about the prospect's menu, and highlight any successful projects that showcase your ability to meet diverse needs. This would demonstrate a solution-focused and collaborative approach, as well as active listening.
6.
5
/ 10Question:
"What kind of support do you offer if the truck has mechanical issues after purchase?"
Answer:
We have a one year upfitters warranty and provide ongoing support
Feedback:
The response provides basic information about the one-year upfitters warranty and mentions ongoing support, which is a good start. However, it lacks detail about what the ongoing support includes (e.g., maintenance services, availability of repair technicians, customer service response times). Additionally, it would be beneficial to acknowledge the prospect's concern about mechanical issues by empathizing with their worries. Asking follow-up questions to understand their specific concerns or previous experiences with support could further enhance engagement and demonstrate active listening. Overall, the response lacks depth and personalization.
7.
4
/ 10Question:
"I'm unsure about the customization options available; can you clarify how flexible the layout design is?"
Answer:
Very flexible with the ability to install any upgrades and add on equipment in the future
Feedback:
The response touches on flexibility but lacks specific details about the customization options available. It should elaborate on what types of upgrades and equipment can be added, and possibly illustrate examples of past customizations that have worked well for similar clients. Asking the prospect about their specific needs or any unique challenges they face would demonstrate curiosity and active listening, allowing for a more tailored solution. Overall, the answer feels vague and does not fully engage the prospect's concerns.
8.
4
/ 10Question:
"How quickly can I expect delivery, and what if my current truck breaks down in the meantime?"
Answer:
Delivery in 8-10 weeks
Feedback:
The response provides a specific timeframe for delivery, which is a good start. However, it does not address the second part of the objection regarding the current truck's potential breakdown. It would be beneficial to empathize with the prospect's concern about a possible breakdown and offer solutions, such as temporary rental options or support during the transition period. Additionally, asking questions to understand their current situation or concerns would show active listening and foster a more collaborative approach. Overall, while the delivery time is clear, the lack of a comprehensive response limits its effectiveness.
9.
2
/ 10Question:
"Can you guarantee that your food truck will not disrupt my daily operations during the transition?"
Answer:
Yes
Feedback:
The response is overly simplistic and does not adequately address the prospect's concern about potential disruptions during the transition. While a straightforward 'Yes' may convey confidence, it lacks supporting details or explanations that would reassure the prospect. To improve, you should elaborate on how you plan to minimize disruptions, such as outlining processes for a smooth transition, staff training, or scheduling considerations. Additionally, expressing empathy towards their concerns and offering to discuss a tailored transition plan would demonstrate active listening and a solution-focused approach.
10.
4
/ 10Question:
"What happens if my sales don't increase after investing in this upgrade?"
Answer:
We will work with you to ensure your upgrade is profitable
Feedback:
The response acknowledges the prospect's concern about profitability but lacks specificity and a detailed approach to how you plan to ensure the upgrade leads to increased sales. It would be beneficial to outline strategies for achieving profitability, such as marketing support, menu optimization, or performance tracking methods. Additionally, asking the prospect about their current challenges or expectations from the upgrade would show curiosity and enhance engagement. Overall, this response needs more clarity and depth to effectively address the concern.