Thrift wear
Sales Assessment Results by Juliet ene odoh
19
Needs Improvement
10 questions
Maximum score: 100
Completed in
Let's cut to the chase: your performance is lacking, and it's time to get serious about improving your sales game. You’ve shown a critical gap in effectively addressing customer concerns, and your responses often come off as vague or dismissive. For instance, simply stating ‘90% guarantee’ or ‘extra income’ does nothing to reassure a prospective buyer. You need to dig deeper and provide concrete details that establish trust and demonstrate your understanding of their needs. Your highest score was a 4, which is far from impressive, and it highlights a consistent pattern of failing to engage meaningfully with prospects. The good news is that you have the potential to turn this around, but you need to hit the books hard. Focus on mastering Consultative Selling and Objection Handling Techniques. These will help you learn how to actively listen and respond thoughtfully to customer concerns. Remember, this isn't just about selling; it's about building relationships based on trust. Here’s your coaching moment: every time you respond to a customer, think about how you would feel if you were in their shoes. Would you be satisfied with your answer? Start making your responses customer-centric, and you’ll see a drastic improvement in your engagement and sales effectiveness.
Question Breakdown
1.
1
/ 10Question:
"We're concerned about the quality of thrift wear; how can you assure us that these items will meet our standards?"
Answer:
Because there are high quality product
Feedback:
The response lacks clarity and depth. Simply stating "Because there are high quality product" does not provide assurance or address the customer's concern about quality. You should elaborate on what makes the thrift wear high quality, perhaps by referencing specific sourcing practices, quality control processes, or certifications. This would demonstrate an understanding of the customer's needs and build confidence in your product. Additionally, engaging the customer with follow-up questions about their quality standards would enhance the conversation.
2.
3
/ 10Question:
"I’ve had issues with previous vendors regarding hidden costs; can you break down the total cost for us?"
Answer:
We make all cost visible and in details
Feedback:
The response acknowledges the concern about hidden costs, but it lacks specificity and clarity. Simply stating "We make all cost visible and in details" does not fully address the customer's request for a clear breakdown. It would be more effective to provide examples of what costs will be included (e.g., shipping, handling, taxes) and how you ensure transparency throughout the process. Utilizing a consultative approach by asking the prospect about their specific concerns or previous experiences with hidden costs could also enhance engagement and demonstrate attentiveness to their needs.
3.
0
/ 10Question:
"Can you explain how this thrift wear will integrate into our current inventory management system?"
Answer:
Extra income
Feedback:
The response "Extra income" does not address the customer's objection at all. It fails to explain how the thrift wear will integrate into their existing inventory management system, which is a critical aspect of their inquiry. A more effective response would involve discussing how your products can be input into their system, any compatibility features, or support available for integration. Additionally, asking the prospect about their current system and any specific challenges they face would demonstrate active listening and engagement. Overall, this answer lacks relevance and fails to offer any value to the prospect's concern.
4.
3
/ 10Question:
"Time is of the essence, and I'm worried about the onboarding process; how long will it take for us to see results?"
Answer:
1 to 6 months
Feedback:
The response "1 to 6 months" is too vague and does not provide the prospect with the necessary detail to understand the onboarding process. It lacks an explanation of what contributes to this timeline, such as specific steps involved, resources provided, or examples of past onboarding experiences. You could enhance your response by outlining key milestones in the onboarding process and what the prospect can expect during that timeframe. Additionally, asking the prospect about their urgency and any specific deadlines they have could demonstrate active listening and a collaborative approach.
5.
2
/ 10Question:
"What guarantees can you provide regarding the reliability of your supply chain?"
Answer:
90% guarantee
Feedback:
The response "90% guarantee" lacks clarity and fails to provide a comprehensive answer to the prospect's question about supply chain reliability. It does not explain what the guarantee entails or the factors contributing to that reliability. A more effective response would outline specific aspects of your supply chain that ensure reliability, such as partnerships with trusted suppliers, contingency plans, or historical performance metrics. Additionally, engaging the prospect by asking about their specific concerns regarding supply chain reliability could demonstrate active listening and a collaborative approach.
6.
2
/ 10Question:
"We need to justify this investment; can you provide concrete ROI statistics from similar companies?"
Answer:
Return on investment is 50% of capital
Feedback:
The response "Return on investment is 50% of capital" is too vague and lacks the necessary detail to effectively address the customer's request for concrete ROI statistics. It does not provide specific examples or case studies from similar companies that demonstrate how they achieved this return. A more effective approach would be to present specific data points, metrics, or testimonials from past clients in the thrift wear industry, illustrating successful outcomes. Additionally, engaging the prospect further by asking about their investment goals or previous ROI experiences could enhance the conversation and demonstrate a consultative approach.
7.
4
/ 10Question:
"What support will you offer if we face issues post-purchase with the products?"
Answer:
Trainings and guide
Feedback:
The response "Trainings and guide" only partially addresses the prospect's concern about post-purchase support. It lacks detail on what kind of training and guidance will be provided, how it will be delivered (e.g., online, in-person), and the availability of additional support channels (e.g., customer service, FAQs, troubleshooting resources). It would be more effective to elaborate on these aspects and perhaps ask the prospect what specific support they would find most valuable. This would demonstrate attentiveness to their needs and a commitment to customer satisfaction.
8.
1
/ 10Question:
"I’m not sure this aligns with our company’s sustainability initiatives; how do your products fit into that narrative?"
Answer:
Uniquness
Feedback:
The response "Uniquness" fails to address the prospect's concern about sustainability initiatives. It does not explain how your thrift wear aligns with their sustainability goals, which is crucial for building trust and demonstrating value. A more effective answer would involve discussing the sustainable sourcing practices, eco-friendly materials, or ethical production processes related to your products. Additionally, it would be beneficial to invite the prospect to share more about their specific sustainability objectives, fostering a collaborative approach and showing genuine interest in their values.
9.
2
/ 10Question:
"With budget constraints looming for the next fiscal year, can we negotiate payment terms that fit our timeline?"
Answer:
Sure
Feedback:
The response "Sure" is overly simplistic and lacks depth in addressing the prospect's concern about negotiating payment terms. It does not provide any specific options or solutions for flexible payment arrangements, nor does it explore the prospect's needs in this regard. A more effective response would involve discussing potential payment plans, outlining how you can accommodate their budget constraints, and asking follow-up questions to gain a better understanding of their specific needs. This would demonstrate flexibility, active listening, and a collaborative approach to finding a solution that works for both parties.
10.
1
/ 10Question:
"I've heard mixed reviews about your product's durability; how do you plan to address these concerns in our procurement process?"
Answer:
We have a good procurement process so nothing to worry about
Feedback:
The response "We have a good procurement process so nothing to worry about" is inadequate and dismissive of the prospect's concerns about product durability. It lacks specifics on how you will ensure quality and address durability issues in practice. A stronger answer would involve discussing quality assurance measures, feedback mechanisms from past clients, or any warranties or guarantees. Additionally, inviting the prospect to share their specific durability concerns could enhance engagement and demonstrate that you are taking their feedback seriously.