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Operations Manager

The Operations Manager will be the key hire to address the gaps in systems and processes identified in the business. This role will oversee the service department's workflow, ensuring that vehicle flow is optimized, and will implement and maintain robust operational systems to enhance efficiency and profitability. An effective Operations Manager will also help with payroll, bookkeeping, and expense management, thus alleviating the burden on the business owner and allowing them to focus on strategic growth. This role is pivotal for scaling up the business sustainably while ensuring that customer experiences remain exceptional.

Daily Standard Operating Procedure (SOP) for Operations Manager

Objective:

To ensure optimal efficiency and effectiveness in the operations of the automobile service and sales business.

Daily Responsibilities:

  1. Morning Briefing (8:00 AM - 8:30 AM)

    • Conduct a daily team meeting to review goals, tasks, and address concerns.
    • Align team expectations with company objectives.

  2. Monitor Vehicle Flow (8:30 AM - 10:00 AM)

    • Check in with service department staff to assess the current vehicle flow and identify any bottlenecks.
    • Ensure that all vehicles are being processed efficiently.

  3. Financial Oversight (10:00 AM - 12:00 PM)

    • Review daily revenue reports and cash inflow/outflow.
    • Address any discrepancies or issues with bookkeeping.

  4. System Implementation (1:00 PM - 3:00 PM)

    • Analyze current systems for tracking service labor hours versus billable hours.
    • Implement improvements to existing systems based on analysis.

  5. Employee Performance Monitoring (3:00 PM - 4:00 PM)

    • Review employee performance metrics and compare them against set efficiency results.
    • Prepare reports for the weekly performance meeting.

  6. End of Day Review (4:00 PM - 5:00 PM)

    • Summarize daily operations, identify issues, and plan for the next day.
    • Ensure all tasks are documented and follow up on outstanding issues.

Weekly Responsibilities:

  • Conduct one-on-one meetings with team members to discuss performance and set expectations.
  • Review overall operational efficiency and adjust strategies as needed.

Monthly Responsibilities:

  • Prepare comprehensive reports on operations, efficiencies, and employee performance for upper management.
  • Evaluate customer feedback and implement changes to enhance customer experience.

Job Description: Operations Manager

Overview:

We are seeking an experienced Operations Manager to oversee and enhance our automobile service and sales operations. The successful candidate will be responsible for streamlining processes, managing team performance, and ensuring exceptional customer experiences.

Responsibilities:

  • Oversee the daily operations of the service department, ensuring efficient vehicle flow.
  • Implement and maintain operational systems, focusing on expense management and financial oversight.
  • Monitor employee performance and set clear expectations to align with company goals.
  • Conduct regular team meetings to foster communication and address operational challenges.
  • Analyze performance metrics to improve efficiency and ensure consistent service delivery.

Skills:

  • Proven experience in operations management, preferably in the automotive industry.
  • Strong analytical and problem-solving skills.
  • Excellent leadership and team management abilities.
  • Proficiency in financial management and bookkeeping.
  • Familiarity with service department operations and customer service excellence.

Qualifications:

  • Bachelor’s degree in Business Administration or a related field.
  • 5+ years of experience in operations management or a similar role.
  • Strong knowledge of operational systems and process improvement methodologies.

Compensation:

  • Salary range: $60,000 - $85,000 annually, based on experience.
  • Opportunity for performance-based bonuses.

Benefits:

  • Health insurance coverage.
  • Paid time off and holidays.
  • Retirement plan with employer matching.
  • Professional development opportunities.

Ideal Candidate:

The ideal candidate is a proactive and adaptable leader who thrives in a dynamic environment and is passionate about enhancing operational efficiency while ensuring outstanding customer service.

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