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Operations Manager

An Operations Manager is crucial for streamlining the internal processes of the business, particularly in the areas of scheduling and staffing. Given the frustrations expressed about the chaotic nature of staffing and managing call-offs, this role would focus on creating structured processes that can help the current scheduler perform their duties more effectively and train the co-owner in efficient recruitment practices. The Operations Manager will help establish SOPs, particularly for scheduling, and implement strategies that can ultimately lead to the desired growth in revenue.

Daily Standard Operating Procedure (SOP) for Operations Manager

Morning Tasks (9:00 AM - 12:00 PM)

  1. Daily Check-in: Review the staffing schedule for the day and address any immediate call-offs or issues.
  2. Team Meeting: Conduct a morning briefing with the scheduling team to ensure everyone is aligned on priorities for the day.
  3. Client Communication: Reach out to clients if there are any changes in their service schedule.

Midday Tasks (12:00 PM - 3:00 PM)

  1. Recruitment Oversight: Review recruitment strategies and current job postings. Provide support to the co-owner in sourcing candidates.
  2. Process Improvement: Work on developing and refining the scheduling SOP, incorporating any feedback from the scheduler.

Afternoon Tasks (3:00 PM - 5:00 PM)

  1. Data Analysis: Analyze staffing and scheduling data to identify trends or areas needing improvement.
  2. Marketing Funnel Development: Collaborate with the marketing team to create lead-generation funnels that can help attract new clients.
  3. End-of-Day Review: Summarize the day’s activities and prepare a brief for the next day’s meetings.

Weekly Tasks

  • Schedule a weekly review meeting with the co-owner to discuss progress on staffing and operational goals.
  • Conduct training sessions for staff on the new SOPs and recruitment strategies.

Job Description: Operations Manager

Responsibilities

  • Oversee daily operations and ensure efficient scheduling and staffing.
  • Develop and implement Standard Operating Procedures (SOPs) for scheduling and recruitment.
  • Collaborate with team members to improve internal processes and communication.
  • Analyze operational data to identify trends and areas for improvement.
  • Support the co-owner in recruitment efforts and strategies.

Skills

  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in data analysis and operational strategy development.
  • Experience with scheduling software and recruitment tools.

Qualifications

  • Bachelor’s degree in Business Administration or related field preferred.
  • 3+ years of experience in operations management or a similar role.
  • Experience in the home care industry is a plus.

Compensation

  • Estimated salary range: $50,000 - $70,000 per year, depending on experience.

Benefits

  • Health insurance coverage.
  • Paid time off and holidays.
  • Opportunities for professional development and training.

Ideal Candidate

The ideal candidate is proactive, organized, and has a passion for improving processes in a growing business environment.

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