Technical Operations Manager
Given the current challenges faced by Closer Capital, particularly with the technology and the management of various digital operations, hiring a Technical Operations Manager is essential. This role will ensure that the technology stack used is efficient, reliable, and scalable to support the business's growth goals. Additionally, this individual will manage the CRM, website, and social media aspects, alleviating the burden from the owner and allowing for a focus on strategic growth and production increases.
Daily Standard Operating Procedure (SOP) for Technical Operations Manager
Objective
To ensure smooth operation of technology systems, enhance lead management processes, and improve digital presence.
Daily Tasks
Morning Review
- Check emails and messages for any urgent issues or updates.
- Review the performance metrics of CRM and lead generation tools.
System Maintenance
- Run diagnostics on current technology systems to identify any issues.
- Ensure all software updates are applied and check for any necessitated upgrades.
Lead Management
- Monitor the lead intake system for any glitches or bottlenecks.
- Follow up with the sales team to ensure leads are being handled promptly.
Social Media Management
- Schedule and post content on social media platforms.
- Engage with followers and respond to inquiries.
- Monitor analytics and adjust strategies based on performance.
Website Oversight
- Review website analytics to gauge user interaction and identify areas for improvement.
- Collaborate with web developers to enhance website functionalities.
Team Collaboration
- Hold daily briefings with the team to discuss ongoing projects and address tech-related issues.
- Provide tech training and support to staff as needed.
End-of-Day Reporting
- Document any issues encountered and resolutions applied.
- Prepare a daily report summarizing system performance, lead management, and social media engagement.
Continuous Learning
- Dedicate time to research new technologies and strategies relevant to the business.
End of Day
- Ensure all tasks are completed and prepare a to-do list for the next day.
Job Description: Technical Operations Manager
Company Overview
Closer Capital is a financial services company specializing in providing loans to businesses across the USA. We strive to enhance our operational capabilities to better serve our clients and drive growth.
Responsibilities
- Oversee all technology systems, ensuring they are operational and secure.
- Manage CRM and lead intake processes to optimize lead handling and conversion.
- Enhance the company’s digital presence through effective website management and social media strategies.
- Collaborate with other departments to integrate technology solutions effectively.
- Conduct regular training for staff on tech-related matters and best practices.
- Develop and implement strategies to improve operational efficiency and reduce lead loss.
Skills
- Proficient in CRM software and lead management systems.
- Strong understanding of web technologies and social media platforms.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical concepts to non-technical personnel.
- Experience with project management tools and techniques.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in a technical operations or similar role.
- Proven experience in managing digital marketing and technology initiatives.
Compensation
- Competitive salary in the range of $70,000 - $90,000 per year, depending on experience.
- Performance-based bonuses.
Benefits
- Health, dental, and vision insurance.
- 401(k) retirement plan with company contribution.
- Generous paid time off and holiday schedule.
- Opportunities for professional development and training.
Application Process
Interested candidates should submit their resume along with a cover letter detailing their experience and why they would be a great fit for Closer Capital.